Terms & Conditions

Welcome to Trenzavion. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by Trenzavion Ltd., United Kingdom. Throughout the site, the terms “we”, “us”, and “our” refer to Trenzavion. By visiting our website and/or purchasing from us, you agree to be bound by these Terms and our related policies.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or
You are using the site under the supervision of a parent or legal guardian.

You agree not to use our website for any unlawful or unauthorised purpose.

3. Products & Services

All products displayed are subject to availability.
We reserve the right to modify, discontinue, or update products at any time without prior notice.
Prices are subject to change; however, any changes will not affect orders already confirmed.

We make every effort to ensure product descriptions and images are accurate, but minor variations may occur.

4. Orders & Payment

All orders are subject to acceptance and availability.
Full payment must be received before dispatch.
We accept major credit/debit cards and PayPal.
We reserve the right to refuse or cancel any order suspected of fraud, unauthorised activity, or pricing errors.

If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

We offer free shipping across the United Kingdom. Delivery times may vary depending on location and courier conditions. For full details, please refer to our Shipping Policy.

6. Returns & Refunds

Customers may return eligible unused items within 30 days of delivery, provided they are in original packaging and condition.

Please review our Return & Refund Policy for full details regarding eligibility, processing times, and shipping responsibilities.

7. Intellectual Property

All content on this website — including text, images, graphics, logos, branding, and design — is the property of Trenzavion Ltd. and protected under applicable copyright and intellectual property laws.

Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Trenzavion shall not be liable for any indirect, incidental, special, or consequential damages arising from:

The use or inability to use our website
The use of our products
Any technical errors or interruptions

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of UK courts.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated revision date. Continued use of the website constitutes acceptance of any revised Terms.