Shipping Policy
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Thank you for shopping with Trenzavion. We are proud to offer free and reliable delivery across the United Kingdom.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
2. Shipping Coverage
We deliver nationwide across the UK, including mainland territories and most rural areas.
Currently, we do not ship outside the UK.
3. Delivery Time Estimates
| Region | Estimated Delivery Time | Carrier |
|---|---|---|
| United Kingdom | 3–7 business days | Royal Mail / DPD / Evri |
Delivery times are estimates and may vary slightly depending on location and courier conditions.
4. Shipping Fees
All orders qualify for free standard shipping.
No additional charges or hidden fees will be applied at checkout.
5. Shipment Confirmation & Tracking
You will receive a shipping confirmation email once your order has been dispatched, including a tracking number.
Tracking information typically becomes active within 24 hours.
6. Customs & Taxes
Orders shipped within the UK are processed domestically.
All applicable VAT or sales tax is included at checkout.
No additional customs fees will be charged.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us within 48 hours of delivery (or expected delivery date).
Provide your order number and any supporting photos (if applicable).
We will work with the carrier to resolve the issue and offer a replacement or refund where appropriate.
8. Incorrect Address Disclaimer
Please ensure your shipping details are accurate before placing your order.
Trenzavion is not responsible for delays or non-delivery caused by incorrect addresses entered at checkout.
9. Contact Information
For any shipping-related inquiries, please contact our support team:
📧 Email: support@trenzavion.com
📞 UK Phone: +44 78481 69651
🏢 UK Office: 324 The Hides, Harlow, CM20 3QY, United Kingdom
Trenzavion is committed to providing a fast, reliable, and hassle-free shipping experience for all customers in the UK.